LUXURY HOSPITALITY AT THE MANDARIN ORIENTAL WITH RAUL LEVIS
ARTICLE SUMMARY
I sit down with Raul Levis at Costa Navarino for a conversation about luxury hospitality and the people behind a memorable stay. We discuss attentive service, team culture, design, and personalization, exploring how consistent operations and genuine care come together in the guest experience.
KEY TAKEAWAYS
The conversation examines service, leadership, and personalization in luxury hospitality.
Design and technology are discussed alongside the daily work of supporting a hospitality team.
LUXURY HOSPITALITY AT THE MANDARIN ORIENTAL WITH RAUL LEVIS
When you think of luxury hospitality, certain destinations and individuals set the gold standard. Raul Levis is one of them. In this special episode of Invigorate Your Business, I sat down with Raul at the world-renowned Costa Navarino resort in Greece—surrounded by breathtaking views, unmatched design, and the kind of ambiance that defines premium guest experiences.
Raul, a seasoned executive in global hospitality, shares his journey managing iconic properties and leading teams to deliver nothing short of excellence. From the details of operational consistency to the emotional intelligence required to lead with empathy, Raul’s approach is built on depth, discipline, and an obsession with elevating service.
We didn’t just talk business—we walked through the property, discussed design inspiration, technology in hospitality, and what luxury travelers truly crave today. And it’s not just thread count and infinity pools—it’s personalization, cultural immersion, and above all, authentic care.
Watch the podcast here: Podcast with Raul Levis
“We didn’t just talk business—we walked through the property, discussed design inspiration, technology in hospitality, and what luxury travelers truly crave today.”
George Stroumboulis with Raul Levis for a conversation about luxury hospitality at Mandarin Oriental.
Personalization Is the New Luxury
Lesson:
Today’s traveler isn’t just looking for beautiful architecture—they want bespoke moments. Whether it’s remembering a guest’s favorite wine or tailoring the room lighting to their routine, the smallest personal touch leaves the biggest impression.
Support:
According to a report by Deloitte, 57% of luxury travelers are willing to pay more for tailored experiences, not just premium amenities.
Takeaway:
Train your team to anticipate needs. Build guest profiles. Make every stay feel like a return home, not just a visit.
Team Culture Drives Guest Satisfaction
Lesson:
No five-star rating is sustainable without a motivated, aligned, and empowered team. Raul emphasized how every role—from the front desk to housekeeping—is part of the guest experience.
Support:
Harvard Business Review found that companies with strong employee engagement outperform their competitors by 147% in earnings per share.
Takeaway:
Invest in your people. Your team’s pride in their work is the hidden ingredient in every luxury experience your guests remember.
Design and Operations Must Be Seamless
Lesson:
Luxury is not just visual—it’s functional beauty. Raul explained how good design removes friction, allowing operations to flow behind the scenes while the guest remains immersed in tranquility.
Support:
A Cornell Hospitality study shows that guest satisfaction increases by 35% when architectural layout and operational logistics are aligned.
Takeaway:
Include operators early in the design phase. Function supports elegance—and elegance thrives in efficiency.
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For interviews and media inquiries, connect with George Stroumboulis.
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